In any of such cases, you are advised to follow the below-mentioned steps:
In rare cases, the products may get damaged at the time of shipment. This happens due to poor handling by Logistics teams. We suggest our customers to make an unboxing video as valid proof and get their problems resolved at the earliest. Also, if everything turns out to be good, you may use it to post on your social media channels for recommendation or referral. Do remember to tag us in the post. We run several review programs through which you may receive reward coupons. You can redeem these while making future purchases.
If a product is incorrect or damaged as per the description on our site, or if any item is missing as per your order quantity, then we advise you send an image of the outer product packaging, batch number, snapshot of the received products along with invoice copy to our customer care.
After initiating a return request, we will analyze and respond in 1 or 2 days. We may also raise the concern to the importer or brand and wait for their response.
Successful Claim- You must share all the necessary information such as product details, order number, product invoice copy, mode of payment used at the time of ordering, intact outer seal of the item, and intact outer packaging of the received product to claim your concern successful.
Unsuccessful Claim – If you fail to share any of the above-mentioned information, then your return request will be marked as an unsuccessful attempt.
If your claim is successful, we will soon initiate a reverse pickup from your mentioned location. After the positive feedback from our team, the reverse is arranged in the following steps:
Our courier partners take 2-3 working days to pick up the item/product from your registered address.
Our standard delivery partner will be responsible to do a reverse pickup. It generally takes 4-6 working days to receive that product at our warehouse.
Once the product arrives at our warehouse in a good condition, we immediately process the return. You will receive the refund amount in 4-6 working days. In case of replacement, it will be done depending on the availability of the product.
If there is negative feedback about the product from our team, it will be sent back to you in that condition.
Please Note: According to our return policy, you will have to raise concerns within 5 days with an appropriate unboxing video and product image.